Our Privacy Policies
Our Members Privacy Policy
As a member of North Herts Farmers we need to contact you solely for the purposes of being able to do business with you, or to contact you with updates that we feel are relevant.
As part of your membership, we hold –
We take data protection very seriously and we ABSOLUTELY NEVER SELL OR GIVE AWAY YOUR DATA. What’s more, we are producing a Supplier Privacy Policy which governs what our suppliers are allowed to do with the data that we send them, for instance when we place an order with them. This will prevent them from signing you up to lots of things you don't want just because you have placed an order with us.
As part of your membership, we hold –
- Accounts and delivery addresses that we need to send to suppliers as part of an order or transaction that you have placed so that a delivery can be set up.
- Email addresses that we use to send you invoices, order confirmations and updates such as newsletters.
- Landline phone numbers that we send out to suppliers ONLY as part of an order that you have placed with us or for us to contact you.
- Mobile phone numbers (possibly including numbers of your staff) that we send out to suppliers ONLY as part of an order that you have placed with us or for us to contact you.
- Mobile phone numbers that we use to send you text message updates, which are more often than not community updates such as rural crime.
- Bank details as part of your Direct Debit agreement with us.
We take data protection very seriously and we ABSOLUTELY NEVER SELL OR GIVE AWAY YOUR DATA. What’s more, we are producing a Supplier Privacy Policy which governs what our suppliers are allowed to do with the data that we send them, for instance when we place an order with them. This will prevent them from signing you up to lots of things you don't want just because you have placed an order with us.
How We "Collect" Data
North Herts Farmers is a closed membership organisation which means that we don't just do business with anyone who wants something. In fact we are actually quite specific about the sort of people that we do business with, mostly needing to be running or part of an agricultural business.
We have 2 ways of receiving your data -
1- Through the membership form that you filled in when you joined.
2 - A specific request from you to receive data via a specific medium for instance - "i would like to receive the newsletter by email and this is my address".
We have never mined or purchased bulk data from the internet, we do not market what we do to anyone who isn't a member, and we would never sign you up for something that you hadn't specifically asked us to. For instance we will not sign you up for the newsletter just because you order fuel from us.
We have 2 ways of receiving your data -
1- Through the membership form that you filled in when you joined.
2 - A specific request from you to receive data via a specific medium for instance - "i would like to receive the newsletter by email and this is my address".
We have never mined or purchased bulk data from the internet, we do not market what we do to anyone who isn't a member, and we would never sign you up for something that you hadn't specifically asked us to. For instance we will not sign you up for the newsletter just because you order fuel from us.
Opting in and Opting Out
You have the right to decide how we communicate with you. However to be able to carry on doing business with you we do need to hold a certain amount of information which is critical to be able to place orders, send you invoices in the manner that you choose (either by post or email) and inform you of any issues and notifications relating to either of these things.
We also hold information which is not absolutely critical to doing business with NHF - nominally emails that we use to send you newsletters and mobile phone numbers that are used to send you text messages. You may opt out of either of these two parts at any time without compromising the business that you do with us.
You have a very justified right to be able to ask us at any time about the data that we hold relating to you or your account and we can also let you have a copy as needed. You also have the right to both unsubscribe to any part of the communication including newsletters and text messages. If you feel that you no longer want to be any part of North Herts Farmers then you also have the right to be forgotten.
Should you ever want to unsubscribe to either text or email updates then just let us know by replying to an email or text message with the word "unsubscribe".
If you no longer want to be a member of North Herts Farmers then please call us or email us and we would very much like to speak further about your reasons for this. Being a member of North Herts Farmers is a little bit like being the Pope, A, you dont have to carry money as we have accounts in so many shops but also B, no one ever really leaves - they tend to eventually die!
If however you do notify us that you want to cancel your membership of NHF then we will of course make sure that we delete all personal data from the account other than data that we are obliged to keep for 6+current years for tax purposes.
We also hold information which is not absolutely critical to doing business with NHF - nominally emails that we use to send you newsletters and mobile phone numbers that are used to send you text messages. You may opt out of either of these two parts at any time without compromising the business that you do with us.
You have a very justified right to be able to ask us at any time about the data that we hold relating to you or your account and we can also let you have a copy as needed. You also have the right to both unsubscribe to any part of the communication including newsletters and text messages. If you feel that you no longer want to be any part of North Herts Farmers then you also have the right to be forgotten.
Should you ever want to unsubscribe to either text or email updates then just let us know by replying to an email or text message with the word "unsubscribe".
If you no longer want to be a member of North Herts Farmers then please call us or email us and we would very much like to speak further about your reasons for this. Being a member of North Herts Farmers is a little bit like being the Pope, A, you dont have to carry money as we have accounts in so many shops but also B, no one ever really leaves - they tend to eventually die!
If however you do notify us that you want to cancel your membership of NHF then we will of course make sure that we delete all personal data from the account other than data that we are obliged to keep for 6+current years for tax purposes.
How Long Do We Keep Your Data
We only ever keep personal information for as long as is necessary for the purposes of conducting business. We are required under UK tax law to keep your transactional information and basic business data for a minimum of 6 years plus the current year, after which time it will be destroyed.
Where you have consented to us using your details for newsletters and text messages, we will keep such data until you notify us otherwise.
Where you have consented to us using your details for newsletters and text messages, we will keep such data until you notify us otherwise.
Changing the data that we hold about you
There have been a huge number of cyber crime attempts whereupon someone posing to be a customer has requested for instance a change of bank details on an account which has led to them being paid rather than the bonfide customer. Luckily this has never happened to us, mostly because we always security check any change to an account. Upon trying to change any detail on your account please do not be surprised if we ratify this using a number of verification techniques. This is purely to keep you safe.
About Us and Making a Complaint
North Herts Farmers Trading Co Ltd is a company limited by guarantee and registered at -
Weston Barns,
Hitchin Road,
Weston,
Hitchin,
Herts
SG47AX
01462790777
The person in charge of data protection is James Williams who is available on the above phone number.
Weston Barns,
Hitchin Road,
Weston,
Hitchin,
Herts
SG47AX
01462790777
The person in charge of data protection is James Williams who is available on the above phone number.
Our Cookie Policy
Our website doesnt currently have a login or any interactive element so we do not hold any of your information when you use our website. Weebly, our website provider uses cookies to allow you to see when you have visited a site previously amongst other things. However North Herts Farmers does not use this information in any way.
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